Cancellation and Return Policy
1.Return Policy.
In case you receive a food product that is damaged at the time of delivery, please contact our Customer Service department by calling us on PLDT (082) 224-1169 or email us at info@palengkeboy.com. Please DO NOT return any food product without contacting us first for specific information regarding the return process. Return requests should be made within 12 hours of receival of the product. Since it's the case of perishable vegetables, if the reason for return is genuine and the fault is from our side, The palengkeboy staff will replace the item in the next delivery with in the day or the next day 1st delivery in the morning.
2.Refund Policy.
Since palangkeboy.com offers farm fresh vegetables, fruits, meat, seafoods and other wet market products, we do not issue refunds once the order is done and the product is delivered. As our customer, we ask you to understand that our products are easily persihable in nature as you make purchase of any item in our site.
However and still, we realize that exceptional situations can happen in regard to the character of the product we supply. Below are the situations we can provide you with a refund :
Non-delivery of the product: If the order is pre-payed and if for some unforseeable reason, we are unable to deliver your order, we will refund the amount within the next 72hrs.
Major defects: Although all our products undergo a vigorous quality check before delivery, unexpected damages and defects may occur. In case of such an issues, please report the problem to our Customer Service department. If the fault was made due to some negligence from our part, we will deliver a fresh set of the same product in the next delivery within the day or the next day 1st delivery in the morning.. And if the customer is still not satisfied with our product, the refund will be issued to the customer in full without any compensations or reimbursements within the next 72 hours.
Product not-as-described: In case the product is not as described, please report the issue to our Customer Service department within 12 hours from the date of the delivery. Please provide proof to prove that the purchased product is not the same as described on the website. If the claim is found to be true, we will refund the amount in the next 72 hours.
3.Cancellation of Order
Palengkeboy was serving our customers with COD as standard payment option for 1 month. When the demonetization came in to play, as per customer request we will integrated online payment system as a post delivery payment option and we got a great response for the same. Based on that we made a customer survey and came to know that most of customers wish to purchase by cashless or by digital. As a result 27 Nov 2018 and onwards Palengkeboy will completly moved to cashless transactions. Now customers can pay there order amount through online via
paypal and credit/debit card.
Once you are booked and payed the amount via online, we do not encourage cancellation from user end. Still users can cancel there order by contacting our Customer Service department PLDT (082) 224-1169, 12 hours before the delivery and the amount will be refund with in next 72 hours by liquid cash/online.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Customer Service at help@palengkeboy.com .
